- Good to know
- Medical Questions
How do I know which orthotics are right for me?
Our custom orthotics are based on your specific needs whether it is for everyday use, work or any sport activity. Simply choose the type, according to your activity and we will design & produce the perfect pair for you, based on your footprints and any other details you provide. Our live chat agents are also available on our website to help guide you through the selection process if needed.
What's the price range?
Upstep's custom orthotics, which are designed by a top podiatrist, are priced between $189 - $239 , while medical practitioner designed custom orthotics are usually priced between $300-$600
Are they made to the actual shape of my foot?
Yes. Each one of our orthotics is designed with you in mind. We use your footprint, as well as the information you provide during the ordering process. This includes your foot condition, your activities and any other details you may wish to include.
What if they don't work for me?
Our customers happiness is our top priority. It is important to understand that due to the unique nature of custom orthotics, sometimes they may need adjusting to get them just right for you. We stand behind our product and want you to be happy. We offer a risk-free, 60 Day money back guarantee! If you’re not satisfied, we can make any adjustments or simply return them within 60 days for a full refund!
Can I wear them in any shoe?
Most orthotics will fit more than one type of shoe as shown in the product page. However, don’t expect a pair made for hiking to fit your favourite ‘night out on the town’ elegant shoes.
What do we do for returning customer
It is much easier to order extra pairs as the scan of your foot is kept on record for 5 years meaning that you can have the confidence to get extra pairs for any shoe or sport
Why do custom orthotics cost more than off the shelf insoles?
This is just like comparing an off the peg suit against a made to measure one. The craftsmanship that goes into our orthotics means that cost are increased accordingly but the also that the fit and quality are excellent.
I am on my feet all day - do you have a solution?
We know that if you are on your feet all day you need extra help. If your job has you standing all day, we will combine the design and materials specifically for you and the demands of your occupation.
Sport specific orthotics - what makes them so special?
We combine design and materials with in an depth knowledge of sports biomechanics to make the ultimate sports orthotic for every sport. Every sport design has specific elements that help the foot perform its best.
Do your orthotics help any foot problems?
Our podiatrist is able to make orthotics for nearly all foot problems. You will see a list all the most common ones when ordering your own orthotics and you will be able to tell us more about your problem if needed.
What should I do if I don’t have a diagnosis?
Don’t worry. Just let us know where it hurts and we will help you get you the right solution. During the order process you will have the opportunity to show us where it hurts using a simple drawing of the foot.
Can my own Doctor’s advice or prescription be added?
Yes Of course! At Upstep it is possible . we will even communicate with your Doctor if needed to get the prescription right.
What else can I be doing to help treat the problem?
Supportive shoes, exercises and many other treatment approaches have all been shown to help and a combination of 2 or 3 seems to work best of all. That is why we offer exercises along with our orthotics as this gives good long term success.
What shoes are best?
Any thing with a small heel tends to help most foot conditions as it helps to relieve the tension through the Achilles tendon. However comfort is also very important. A good rule is that anything that has similar ‘feel’ to a good pair of sports sneakers is ideal as they are well designed to help improve foot mechanics.
Call Us Toll Free: (800) 945-4770
Sunday - Thursday: 10am - 9pm (EST)
Friday: 10am - 5pm (EST)
Chat or Email: [email protected]
Upstep Sport Custom Orthotics & Insoles
Every foot is unique. So is every lifestyle. Here’s how we create an orthotic that fits you perfectly:
By your selections we'll learn about your lifestyle and any pain you're experiencing. all this information will be considered when the orthotic is designed.
An accurate impression of your foot allows us to make a perfectly fitted orthotic.
Our exercise plans are designed to help strengthen your feet and lower legs to improve the effectiveness of your custom orthotics.
I’ve been mountain biking for many years and especially after long rides, my feet would hurt from exertion and pushing the toe clips. After a friend recommended it, I’ve tried Upstep orthotics and the change was dramatic! When riding, I felt the insoles achieved ultimate comfortable fit, with excellent arch support. And at the end of the ride – No foot pain whatsoever! It’s amazing how it changed my cycling experience.
Ron Katz, Cyclist
I’ve had problems with my feet for many years, and recently, my foot pain became unbearable. I wanted to see a specialist but the truth is I kept putting it off… and I felt like it’d be so expensive, and might not even help. I ended up doing some research online and I found Upstep. Right away the first thing I noticed was how great the insoles looked. They were well-made, and the materials were obviously very high quality. They were really comfortable, and the fit was perfect. Then I went for a few short runs to test them out and my feet really felt amazing!.
Dana Jennings, Half Marathon Runner
I am a security guard, so I am on my feet all day. It used to be when I got home at night, I couldn't do anything but lie down. I got some Upstep orthotics, and the difference is amazing. I didn't don't so get tired anymore. My feet and legs don't get sore. Now after work I have the energy to play with my kids and enjoy my life.
Dan Miller, Security Guard
Our expert team comes from medical, manufacturing and design backgrounds. They are all highly skilled. Their job is to ensure that your orthotics fit you perfectly and make your feet feel great.Learn More »
Podiatry MSCP HCPC Reg.
Runs a successful practice and works exclusively with orthopedic foot complaints
Doctor of Podiatric Medicine
Currently affiliated with Beth Israel Medical Center, New York, NY