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  • Good to know
  • Medical Questions
  • How do I know which orthotics are right for me?

    We base our custom orthotics on your specific needs whether it is for everyday use, work or any sports activity. Just choose the type, according to your needs, and we will design & produce the perfect pair for you, based on your footprints and any other details you provide. Our live chat agents are also available on our website to help guide you through the selection process if needed.

  • What's the price range?

    Upstep's custom orthotics, which are designed by a top podiatrist, are priced between $189 - $239, while medical practitioner designed custom orthotics are usually priced between $300-$600

  • Are they made to the actual shape of my foot?

    Yes. We create the orthotics from a 3D model of your feet and take into consideration any diagnosis, pain, activities, and other information provided. The result is a pair of orthotics that not only match in form but also take into account your specific needs.

  • What if they don't work for me?

    Our customers' happiness is our top priority. Please know that due to the custom nature of the orthotics, an adjustment may be needed to make them match perfectly. We stand behind our product and want you to be happy. We offer a risk-free, 60-day money back guarantee! If you’re not completely satisfied, we can adjust them, or you could return them within 60 days and get a refund.

  • Can I wear them in any shoe?

    Most orthotics will fit more than one type of shoe, as shown on the product page. However, don’t expect a pair made for hiking to suit your favorite elegant shoes.

  • What do we do for returning customer

    We keep your foot scan for five years, which allows for much faster design and delivery on future orders, even when you decide to get a different model.

  • Why do custom orthotics cost more than off the shelf insoles?

    This is just like comparing an off the peg suit against a made to measure one. The craftsmanship that goes into our orthotics means that cost is accordingly increased, but also that the fit and quality are excellent.

  • I am on my feet all day - do you have a solution?

    We know that if you are on your feet all day you need extra help. If your job has you standing all day, we will combine the design and materials specifically for you and the demands of your occupation.

  • Sport-specific orthotics - what makes them unique?

    We combine personalized orthotic structure and selected materials with in-depth knowledge of sports biomechanics to make the ultimate sports orthotic for every sport. Every sport places different stressors on the body and has different common injuries. We take all that into account to make an orthotic that will help you perform better and reduce the risk of injury.

  • Do your orthotics help any foot problems?

    Our podiatrist can make orthotics for nearly all foot conditions. You'll be able to specify your diagnosis or painful areas during the order process and leave a note for the Podiatrist with additional information.

  • What if I don’t have a diagnosis?

    Just let us know where it hurts, and we will take care of the rest. During the order process, you will have the opportunity to let us know which areas hurt and add a note to our Podiatrist.

  • Can my own Doctor’s advice or prescription be added?

    Of course! We will even communicate with your Doctor if needed to get the prescription right.

  • What else can I do to help treat the problem?

    Supportive shoes, exercises, and many other treatment approaches have all been shown to help. A combination of 2-3 approaches seems to work best. For that reason we provide exercises along with our orthotics, promoting long-term success.

  • What shoes are best?

    Any shoe with a small heel tends to help most foot conditions, as it relieves tension through the Achilles tendon. However, comfort is also essential. A good rule of thumb is to look for a shoe with a ‘feel’ similar to that of a good pair of sports sneakers, as they are well designed to help improve foot mechanics.

Call Us Toll Free: (800) 945-4770
Sunday - Thursday: 10am - 9pm (EST)
Friday: 10am - 5pm (EST)

Chat or Email: [email protected]



Upstep Sport Custom Orthotics & Insoles

Scientific Research
our Experts
Studies and findings
Scientific research

Lower limb medical research continues to grow every month and increases our understanding of how to treat foot problems. We evaluate every piece of research done and apply it to our orthotics and advice.

philip wells
Our Medical Experts
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philip wells
Philip Wells Bsc.(Hons) Podiatry MSCP HCPC Reg.
Philip is a UK trained podiatrist who specializes in the design and prescription of custom foot orthotics. He is a Musculoskeletal podiatrist with over 15 years experience in the manufacture of orthotics and has designed and manufactured over 50,000 pairs. Mr. Wells also runs a successful practice and works exclusively with orthopedic foot complaints using the most up to date biomechanical principles and research. He is also an experienced lecturer in the practical use of foot orthotics focussing on getting patients pain free.
Dr. Israel GoldsteinDoctor of Podiatric Medicine
Dr. Israel Goldstein received his Doctor of Podiatric Medicine Degree in 1980. He completed his post-graduate training in Foot and Ankle Surgery at the New York College of Podiatric Medicine and Affiliated Hospitals. He was a clinical attending at Mount Sinai Medical Center from 1981-1986. He's currently affiliated with Beth Israel Medical Center, New York, NY and is an Adjunct Assistant Professor at New York College of Podiatric Medicine.
Dr. Chris HarrisonChiropractor
Dr. Harrison practices medicine in Birmingham, Alabama, and specializes in Chiropractic, Corrective Exercises, and Nutritional Counseling. In 1972 he graduated from the Los Angeles College of Chiropractic (now the Southern California University of Health Sciences) and went into private practice. Dr. Harrison has been on the faculty at the Palmer West University of Chiropractic and was also the chairman of their Department of Applied Kinesiology. He was also chairman of the California Chiropractic Association Department of Research.
Our Studies and Findings

Keeping current with research is an essential piece of making perfect, performance-enhancing orthotics. Here is some work we've read recently:

heel study
Custom orthotics outperform pre-fabricated orthotics when treating heel pain

This research used 77 subjects with actual heel pain to show that custom-made foot orthotics or custom foot orthotics outperformed pre-fabricated insoles at reducing pain.

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age study
Age-related foot mechanics and the influence of custom orthotics

The feet’s ability to cope with the repetitive loads placed on it throughout our lives is nothing short of miraculous. One of the primary structures responsible for this are the plantar soft tissues.

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running study
Custom orthotics influences on the runner's knee

Custom orthotics led to a significant decrease in knee pain with an improvement in symptoms after six weeks of orthotic use.

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gender study
Gender does make a difference to foot mechanics

This study found significant differences between the amount of arch lowering in men and women.

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