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  • Good to know
  • Medical Questions
  • How do I know which orthotics are right for me?

    Our custom orthotics are based on your specific needs whether it is for everyday use, work or any sport activity. Simply choose the type, according to your activity and we will design & produce the perfect pair for you, based on your footprints and any other details you provide. Our live chat agents are also available on our website to help guide you through the selection process if needed.

  • What's the price range?

    Upstep's custom orthotics, which are designed by a top podiatrist, are priced between $189 - $239 , while medical practitioner designed custom orthotics are usually priced between $300-$600

  • Are they made to the actual shape of my foot?

    Yes. Each one of our orthotics is designed with you in mind. We use your footprint, as well as the information you provide during the ordering process. This includes your foot condition, your activities and any other details you may wish to include.

  • What if they don't work for me?

    Our customers happiness is our top priority. It is important to understand that due to the unique nature of custom orthotics, sometimes they may need adjusting to get them just right for you. We stand behind our product and want you to be happy. We offer a risk-free, 60 Day money back guarantee! If you’re not satisfied, we can make any adjustments or simply return them within 60 days for a full refund!

  • Can I wear them in any shoe?

    Most orthotics will fit more than one type of shoe as shown in the product page. However, don’t expect a pair made for hiking to fit your favourite ‘night out on the town’ elegant shoes.

  • What do we do for returning customer

    It is much easier to order extra pairs as the scan of your foot is kept on record for 5 years meaning that you can have the confidence to get extra pairs for any shoe or sport

  • Why do custom orthotics cost more than off the shelf insoles?

    This is just like comparing an off the peg suit against a made to measure one. The craftsmanship that goes into our orthotics means that cost are increased accordingly but the also that the fit and quality are excellent.

  • I am on my feet all day - do you have a solution?

    We know that if you are on your feet all day you need extra help. If your job has you standing all day, we will combine the design and materials specifically for you and the demands of your occupation.

  • Sport specific orthotics - what makes them so special?

    We combine design and materials with in an depth knowledge of sports biomechanics to make the ultimate sports orthotic for every sport. Every sport design has specific elements that help the foot perform its best.

  • Do your orthotics help any foot problems?

    Our podiatrist is able to make orthotics for nearly all foot problems. You will see a list all the most common ones when ordering your own orthotics and you will be able to tell us more about your problem if needed.

  • What should I do if I don’t have a diagnosis?

    Don’t worry. Just let us know where it hurts and we will help you get you the right solution. During the order process you will have the opportunity to show us where it hurts using a simple drawing of the foot.

  • Can my own Doctor’s advice or prescription be added?

    Yes Of course! At Upstep it is possible . we will even communicate with your Doctor if needed to get the prescription right.

  • What else can I be doing to help treat the problem?

    Supportive shoes, exercises and many other treatment approaches have all been shown to help and a combination of 2 or 3 seems to work best of all. That is why we offer exercises along with our orthotics as this gives good long term success.

  • What shoes are best?

    Any thing with a small heel tends to help most foot conditions as it helps to relieve the tension through the Achilles tendon. However comfort is also very important. A good rule is that anything that has similar ‘feel’ to a good pair of sports sneakers is ideal as they are well designed to help improve foot mechanics.

Call Us Toll Free: (800) 945-4770
Sunday - Thursday: 10am - 9pm (EST)
Friday: 10am - 5pm (EST)

Chat or Email: [email protected]

 

 

Enhance the Effect of Your Insoles

My Exercises
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Pain or Inconvenience:

Foot Condition:

Heel Level 1

Heel Level 1

These exercises aim to gently stimulate muscle activity,
especially the small muscles of the arch, and to start the process of strengthing the foot.

Heel Spur Level 1

Heel Spur Level 1

Heel spurs are often a result of weakened muscles both in the foot and around the foot.
Our strengthening and stretching exercise program will help with both symptoms and overall foot health.

Heel Level 2

Heel Level 2

These exercises are used once the heel pain symptoms are gone and are designed to improve
the performance level of the foot to get it ready for increased every day activity and sport.

Heel Spur Level 2

Heel Spur Level 2

These level 2 exercises use resistance equipment and standing exercises to get the arch muscles working to their optimum performance level to reduce the potential for re-occuring injury.

Arch level 1

Arch level 1

The arch relies on good muscle strength to function correctly, with the intrinsic muscles working to resist arch collapse. This exercise starts the process of improving strength and fatigue resistance.

Arch level 2

Arch level 2

These level 2 exercises use resistance equipment and standing exercises to get the arch muscles working to their optimum performance level to reduce the potential for re-occuring injury.

Plantar Fasciitis Level 1

Plantar Fasciitis Level 1

With painful conditions such as plantar fasciitis it is important that the foot is encouraged to start working correctly and these exercises will start the process.

Plantar Fasciitis Level 2

Plantar Fasciitis Level 2

Once the arch pain starts to reduce and the foot is starting to work properly, these exercises can be used to start the process of strengthening the foot to try and prevent re-occurence of the underyling problem.

Forefoot Level 1

Forefoot Level 1

The forefoot relies on both the small muscles and ligaments around the toes in conjunction the rest of the foot muscles to function optimally. These exercises gently strengthen both.

Forefoot Level 2

Forefoot Level 2

The progression from level 1 to level 2 exercises is marked by increases in both complexity
and difficulty to condition the whole foot and reduce the stress on the forefoot.

Forefoot Ligament Strain Level 1

Forefoot Ligament Strain Level 1

The forefoot relies on both the small muscles and ligaments around the toes in conjunction the rest of the foot muscles to function optimally. These exercises gently strengthen both.

Forefoot Ligament Strain Level 2

Forefoot Ligament Strain Level 2

The progression from level 1 to level 2 exercises is marked by increases in both complexity and difficulty to condition the whole foot and reduce the stress on the forefoot.

Midfoot Level 1

Midfoot Level 1

The muscles that control the midfoot utilise both control and endurance to ensure the foot works effectively. These exercises start the process of re-instating this control to get the foot ready for level 2 endurance and strengthening.

Midfoot Level 2

Midfoot Level 2

These are difficult and intense exercises that are essential to get the foot function optimized.
They are mostly done while standing but will really improve the foot performance when walking and playing sports.

Midfoot Collapsed Arches Level 1

Midfoot Collapsed Arches Level 1

The muscles that control the midfoot utilise both control and endurance to ensure the foot works effectively. These exercises start the process of re-instating this control to get the foot ready for level 2 endurance and strengthening.

Midfoot Collapsed Arches Level 2

Midfoot Collapsed Arches Level 2

These are difficult and intense exercises that are essential to get the foot function optimized. They are mostly done while standing but will really improve the foot performance when walking and playing sports.

Achilles Level 1

Achilles Level 1

These 1st level exercises are designed to increase the range and quality of the range of motion
of the tendon and muscle. They will also provide the platform for the more progressive level 2 exercises.

Achilles Level 2

Achilles Level 2

The ankle exercises in this group are designed to strengthen the ankle and increase its proprioceptive ability - the mechanism by which the body keeps its balance. They need to be done with care, and medical advice should be sought if any problems occur.

Achilles Tendinopathy Level 1

Achilles Tendinopathy Level 1

These 1st level exercises are designed to increase the range and quality of the range of motion of the tendon and muscle. They will also provide the platform for the more progressive level 2 exercises.

Achilles Tendinopathy Level 2

Achilles Tendinopathy Level 2

Level 2 Achilles exercises not only use the tried and tested treatment regime for rehabilitation but also are designed to improve the function of the muscle groups associated with the tendon itself.

Ankle Level 1

Ankle Level 1

Level 1 exercises for the ankle consist of increasing the range and quality of movement with gentle strengthening exercises. As with all ankle injuries a good diagnosis of the underlying cause is essential.

Ankle Level 2

Ankle Level 2

The ankle exercises in this group are designed to strengthen the ankle and increase its proprioceptive ability - the mechanism by which the body keeps its balance. They need to be done with care, and medical advice should be sought if any problems occur.

Ankle Pain Level 1

Ankle Pain Level 1

Level 1 exercises for the ankle consist of increasing the range and quality of movement with gentle strengthening exercises. As with all ankle injuries a good diagnosis of the underlying cause is essential.

Ankle Pain Level 2

Ankle Pain Level 2

The ankle exercises in this group are designed to strengthen the ankle and increase its proprioceptive ability - the mechanism by which the body keeps its balance. They need to be done with care, and medical advice should be sought if any problems occur.

Global Exercises

Global Exercises

The need for the whole body to work effectively is essential for long term foot health.
These standing exercises strengthen the hips and legs to improve how we walk and reduce stress on the foot.

Maintenance Exercises For Everyone

Maintenance Exercises For Everyone

After successfully completing the specific exercises for your foot condition it is advisable to progress on to strengthen the rest of the foot to help maintain pain-free feet.