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  • Good to know
  • Medical Questions
  • How do I know which orthotics are right for me?

    We base our custom orthotics on your specific needs whether it is for everyday use, work or any sports activity. Just choose the type, according to your needs, and we will design & produce the perfect pair for you, based on your footprints and any other details you provide. Our live chat agents are also available on our website to help guide you through the selection process if needed.

  • What's the price range?

    Upstep's custom orthotics, which are designed by a top podiatrist, are priced between $189 - $239, while medical practitioner designed custom orthotics are usually priced between $300-$600

  • Are they made to the actual shape of my foot?

    Yes. We create the orthotics from a 3D model of your feet and take into consideration any diagnosis, pain, activities, and other information provided. The result is a pair of orthotics that not only match in form but also take into account your specific needs.

  • What if they don't work for me?

    Our customers' happiness is our top priority. Please know that due to the custom nature of the orthotics, an adjustment may be needed to make them match perfectly. We stand behind our product and want you to be happy. We offer a risk-free, 100-day money back guarantee! If you’re not completely satisfied, we can adjust them, or you could return them within 1000 days and get a refund.

  • Can I wear them in any shoe?

    Most orthotics will fit more than one type of shoe, as shown on the product page. However, don’t expect a pair made for hiking to suit your favorite elegant shoes.

  • What do we do for returning customer

    We keep your foot scan for five years, which allows for much faster design and delivery on future orders, even when you decide to get a different model.

  • Why do custom orthotics cost more than off the shelf insoles?

    This is just like comparing an off the peg suit against a made to measure one. The craftsmanship that goes into our orthotics means that cost is accordingly increased, but also that the fit and quality are excellent.

  • I am on my feet all day - do you have a solution?

    We know that if you are on your feet all day you need extra help. If your job has you standing all day, we will combine the design and materials specifically for you and the demands of your occupation.

  • Sport-specific orthotics - what makes them unique?

    We combine personalized orthotic structure and selected materials with in-depth knowledge of sports biomechanics to make the ultimate sports orthotic for every sport. Every sport places different stressors on the body and has different common injuries. We take all that into account to make an orthotic that will help you perform better and reduce the risk of injury.

  • Do your orthotics help any foot problems?

    Our podiatrist can make orthotics for nearly all foot conditions. You'll be able to specify your diagnosis or painful areas during the order process and leave a note for the Podiatrist with additional information.

  • What if I don’t have a diagnosis?

    Just let us know where it hurts, and we will take care of the rest. During the order process, you will have the opportunity to let us know which areas hurt and add a note to our Podiatrist.

  • Can my own Doctor’s advice or prescription be added?

    Of course! We will even communicate with your Doctor if needed to get the prescription right.

  • What else can I do to help treat the problem?

    Supportive shoes, exercises, and many other treatment approaches have all been shown to help. A combination of 2-3 approaches seems to work best. For that reason we provide exercises along with our orthotics, promoting long-term success.

  • What shoes are best?

    Any shoe with a small heel tends to help most foot conditions, as it relieves tension through the Achilles tendon. However, comfort is also essential. A good rule of thumb is to look for a shoe with a ‘feel’ similar to that of a good pair of sports sneakers, as they are well designed to help improve foot mechanics.

Call Us Toll Free: (800) 945-4770
Sunday - Thursday: 10am - 9pm (EST)
Friday: 10am - 5pm (EST)

Chat or Email: [email protected]



Upstep Custom Orthotics & Insoles

Who We Are
Our Commitment
About Us
Contact Us
Who We Are
Upstep is specializing in the design and manufacture of quality custom orthotics and foot care solutions.
Our Experience
  • Our team has over 17 years of experience making over 50,000 custom orthotics.
  • We use the best technology and materials available, over 56 material combinations.
  • We use research-based medicine, to define our approach to foot care and orthotic design.
  • Comprising our medical panel are clinicians with years of experience diagnosing and treating feet conditions.
Our Commitment
To provide the best custom orthotics, with the best price and customer service.
Purpose & Vision
To change the way you step by providing state of the art custom orthotics with quick delivery at an affordable price.
Custom support. Custom Care
Excellent service is our mission. We strive to deliver exceptional value and service.
Quality Standard
Our custom orthotics are designed specifically for your needs and to fit your shoes – any shoes.
Business Principles
  • We believe that high-quality custom orthotics can improve people’s quality of life.
  • Our team, technology, and materials are of the highest level and result in a very quality product.
  • We believe that excellent customer service is our obligation to every client.
  • We provide comprehensive care, including personalized exercises and rehabilitation programs.
About Us

Upstep specializes in the design and manufacturer of custom foot orthotics and foot care solutions.

We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.

Our in-house professional Podiatrist designs each custom orthotic.

Upstep Everyday, are custom designed for daily activities, to relieve your foot pain, and enhance every type of shoe.

Upstep Sports are specifically designed for sports. Each orthotic is comprised of materials designed to work with the unique demands of any sport.

Our customers are supplied with comprehensive exercise and rehabilitation programs which are tailored to individual needs, to improve foot health and capabilities.

Customer Service
Contact Us
USA Customers
Toll-Free: (800) 945-4770
Customer Service Hours:
Sunday - Thursday: 10am - 11pm (EST)
Friday: 10am - 6pm (EST)
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