- Good to know
- Medical Questions
How do I know which orthotics are right for me?
Our custom orthotics are based on your specific needs whether it is for everyday use, work or any sport activity. Simply choose the type, according to your activity and we will design & produce the perfect pair for you, based on your footprints and any other details you provide. Our live chat agents are also available on our website to help guide you through the selection process if needed.
What's the price range?
Upstep's custom orthotics, which are designed by a top podiatrist, are priced between $189 - $239 , while medical practitioner designed custom orthotics are usually priced between $300-$600
Are they made to the actual shape of my foot?
Yes. Each one of our orthotics is designed with you in mind. We use your footprint, as well as the information you provide during the ordering process. This includes your foot condition, your activities and any other details you may wish to include.
What if they don't work for me?
Our customers happiness is our top priority. It is important to understand that due to the unique nature of custom orthotics, sometimes they may need adjusting to get them just right for you. We stand behind our product and want you to be happy. We offer a risk-free, 60 Day money back guarantee! If you’re not satisfied, we can make any adjustments or simply return them within 60 days for a full refund!
Can I wear them in any shoe?
Most orthotics will fit more than one type of shoe as shown in the product page. However, don’t expect a pair made for hiking to fit your favourite ‘night out on the town’ elegant shoes.
What do we do for returning customer
It is much easier to order extra pairs as the scan of your foot is kept on record for 5 years meaning that you can have the confidence to get extra pairs for any shoe or sport
Why do custom orthotics cost more than off the shelf insoles?
This is just like comparing an off the peg suit against a made to measure one. The craftsmanship that goes into our orthotics means that cost are increased accordingly but the also that the fit and quality are excellent.
I am on my feet all day - do you have a solution?
We know that if you are on your feet all day you need extra help. If your job has you standing all day, we will combine the design and materials specifically for you and the demands of your occupation.
Sport specific orthotics - what makes them so special?
We combine design and materials with in an depth knowledge of sports biomechanics to make the ultimate sports orthotic for every sport. Every sport design has specific elements that help the foot perform its best.
Do your orthotics help any foot problems?
Our podiatrist is able to make orthotics for nearly all foot problems. You will see a list all the most common ones when ordering your own orthotics and you will be able to tell us more about your problem if needed.
What should I do if I don’t have a diagnosis?
Don’t worry. Just let us know where it hurts and we will help you get you the right solution. During the order process you will have the opportunity to show us where it hurts using a simple drawing of the foot.
Can my own Doctor’s advice or prescription be added?
Yes Of course! At Upstep it is possible . we will even communicate with your Doctor if needed to get the prescription right.
What else can I be doing to help treat the problem?
Supportive shoes, exercises and many other treatment approaches have all been shown to help and a combination of 2 or 3 seems to work best of all. That is why we offer exercises along with our orthotics as this gives good long term success.
What shoes are best?
Any thing with a small heel tends to help most foot conditions as it helps to relieve the tension through the Achilles tendon. However comfort is also very important. A good rule is that anything that has similar ‘feel’ to a good pair of sports sneakers is ideal as they are well designed to help improve foot mechanics.
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Upstep Custom Orthotics & Insoles
I hight recommend UPSTEP. After many years seeing a foot doctor I have found the most relief from these inserts. I recommend to everyone I know with foot ailments. Their customer service are the best! Thanks Samantha!!
I starting having severe pain at the forefront of my feet. It was interfering with my ability to play tennis and other activities that I greatly enjoy. I saw two highly recommended podiatrists. Both took my money but neither helped with the pain. One sold me a gadget to put in my shoes which worsened the pain. The other injected my feet with cortisone which did nothing. I felt they were not listening to me. After Upstep reviewed my comments describing what I was experiencing coupled with my foot molds, I received a lengthy email from Dr. Philip Wells, the podiatrist with Upstep. I finally had an answer as to what was causing my foot pain. My tennis orthotics are working to alleviate the pain. Thank you Upstep.
I have flat feet since I was young, but was not diagnosed until I was 19 years old. I have a lot of knee pain and ankle pain without orthotics. The last pair I ordered from my foot doctor was made with a plaster cast and these orthotics make my arches ache and heels. I work in a position in which I am on my feet all day long, so heel pain is not an option. I decided to take a chance with these orthotics since there were great reviews and specials going on. The staff listened to my issues with my feet and provided with a great experience and a terrific pair of orthotics that has resolved my heal pain and my knee pain. I just ordered my 2nd pair today. I would recommend to anyone to give these a try. It is a simple process from the beginning and once the molds are done it is simple to re-order. Thank you Samantha and Anna!
I've been using my upstep insoles now for about 6 months and my feet feel great! I have plantar fascitis and have been paying upwards of $400 for custom insoles from my Dr. This was a way cheaper alternative and I can replace them more often, so my feet stay happy! I would recommend Upstep to anyone!
I initially had second thoughts about buying my orthotics on-line. I am now glad that I did. The product and quality are great. Also the entire process of ordering to receiving went exactly as advertised. I am happy with my purchase and highly recommend to anyone considering making a purchase.
I have, or HAD, plantar fasciitis. Years ago I went to a podiatrist, he designed supportive orthotics, and I wore them daily, and haven't had a problem since. The issue is that they were very expensive, and involved many back and forth trips to the doctor (money making technique)?? Anyway, my orthotics were needing replacement, and I found Upstep. Upstep sent me the very same foot mold that my doctor used--to custom design my orthotics. I am amazed at the quality, and price. They function exactly the same as those purchased at a podiatrist, but cost much less. I would recommend Upstep to anyone!
Clint Etheridge , Customer that had Plantar Fasciitis
I was a distance runner and never had any foot trouble. August 3 2015 I woke up with Plantar Faciitis in my right foot. I tried everything for over a year from wearing a boot, Shots, Physical therapy, constant Ice massage and NOTHING would touch it. I had all but given up that I would run again. Then one day the UPSTEP ad popped up on my facebook screen. since I had tried everything else I decided to give it one last try. WOW!!! Within 3 weeks I was able to begin short runs. I bought 2 pairs and have had steady improvement ever since. In 6 months time the pain that had plagued me for over a year was GONE. I use these in every shoe I have. They have saved my running life!!
Thomas Griffith , A Distance Runner
I had some problems with foot pain. After wearing the Upsteps for a few days, I was able to wear shoes that would normally start hurting my feet after a couple of hours, all day with no pain. I'm teaching all day and and when I have them on, feel much better than when I don't. I have played my best rounds while wearing the Upstep insoles as well. My contact with the ball has never been better. I won't play without them anymore!
Jeff Goble , PGA Golf Instructor, Fox Hills Performance Center
Upstep Custom Golf Orthotics have been great! In comparison to my previous Prescription Orthotic, they are much more comfortable and the discomfort that I had in my right foot is not nearly as uncomfortable as before. I actually have been wearing them in my other shoes as well! I can also see that the quality of the Upstep Orthodic is much better than my older custom pair. I would highly recommend the Upstep!
Mike Ricket , Head Golf Professional, Indian Hills Country Club
I have finally gotten used to the high arch and have been using the orthotics day to day.
Stefan Pantu , Golf Instructor
I have been using the orthotics for several weeks and can certainly tell the difference.
Justin Defont , PGA Head Golf Professional, Audubon Country Club
the orthotics are tremendous!! I'm seeing a huge benefit in my golf game. I am a fan!
Bill Abrams , Owner/Director of Instruction, Golf Solutions Academy
My feet used to ache after a round of golf, but now with the Upstep Insoles, my feet feel great and I don't have any worries about playing the following day
Steven Fox , 2012 US Amateur Champion
The Upstep Orthotic are the finest orthotic I have ever worn. I’ve been wearing custom orthotics for over twenty years. Having had many surgeries, including neck and back fusions and most recently bi-lateral hip replacement, I am very sensitive to imbalances in my lower body. The Upstep Orthotic immediately gave me relief of nagging back pain and knee issues. As a player and instructor, I am required to be on my feet for up to 14 hours a day. This would not be possible without my Upstep Orthotics. I’ve been able to resume my playing career thanks to my orthotics. The importance of foot care is very underrated and everyone can benefit from these great Orthotics
Bill Glasson , 7-Time PGA Tour Winner
As good or better than any orthotics I've gotten in the last 20 years. I have several pairs.
O. Carruth McGehee , 20 Years with custom orthotics.
I've owned my pair of UpSteps for about a month now and I absolutely LOVE THEM. I have had pain in my ankles, feet, and knees for years, stemming from injuries and related surgeries. I honestly purchased every "over the counter" and "As Seen On TV" insoles, shoes, socks, lotions, and gadgets imaginable to help with alleviate my pain but nothing worked, nothing, until UPSTEPS!!!! I've recommended them to EVERYONE!!! They have changed the way I walk and feel and I couldn't be happier! I'm ordering more pairs right now!!! If you're on the fence, give them a shot, based on my experience, I can promise you won't regret it!!!
Dr. Philips was unbelievable helpful and patient with me until we found the right pair of orthotics that not only took care of my plantar fasciis but also s the right fit for my shoe. He corresponded with me and send me three pairs until we got it right, that is customer service!!!
I've been dealing with plantar fasciitis for a while. I love going for long walks and hikes but the pain in my feet made these treks unbearable. I bought 15 pairs of shoes and several pairs of off the shelf inserts, and they worked to varying degrees but I would still have to endure painful cramping in my feet. I finally decided to go the custom orthotics route and stumbled upon Upstep. The process was simple and my new orthotics arrived quickly. I was skeptical at first. The first day was somewhat uncomfortable as my feet adjusted. I went for a 3 mile walk on day three and they were still uncomfortable, but in a different way. I have been walking 5 miles a day every day since and loving it, these have changed my life. I'm purchasing two more sets and will never walk another step without them. Highly recommend.
We love hiking with our kids. Of course we use hiking boots but still after few hours my son and I start feeling foot pain. I feel a similar pain after being on my feet for a long time. I tried Upstep orthotics and the change was dramatic. The orthotics are great! They really help my feet and allow me to stand and walk all day without any pain at all. I ordered the first one and after using the orthotics for few weeks, I ordered one more pair for me and two pairs for my son. The process was so easy! It would be nice to have it in all of my shoes. I would highly recommend your orthotics.
I really am SO happy that I found Upstep. I mean, how was I supposed to get orthotics for my poor, poor extremely flat feet? My podiatrist said I needed them, my insurance company refused to pay for them, and my doctor charges over $300. What's a girl to do? Keep on walking on tired, aching, flat feet? NO! Custom orthotics had the molds to my door in a few days. Setting your feet in the molds is easy, just pay attention to the instructions. Then, I had my orthotics in about two weeks! My feet are doing SO much better, and I can actually walk with no pain. Thank you Upstep!
To sum up my experience with these orthotics, I am very happy with them. They seem to be very high quality and durable. They made my sneakers which I was unable to play in because of the pain actually comfortable to now wear.
I like your orthotics very much. I sent you a photo of sneakers in which I planned to use them, but when I received them, I instead first put them in shoes. They didn't feel right so I removed them and put them in my sneakers in place of old orthotics I was using. I found your orthotics to be very supportive, keeping my heel in place (instead of sliding around the inside of the sneaker) and providing appropriate arch support. I guess your company really did make my orthotics specifically for use in my sneakers!
The orthotics are great! They are really helping my plantar fasciitis. I love the ease of the process that you have in buying these. Is it possible to buy 1 or two additional sets as it would be nice to have in all of my shoes. I would highly recommend your orthotics to everyone.
I am a runner but stop abruptly due to a fractured spine. 18 months later I was "ok-ed" top start running again. Once I started; I experienced lower back pain for the first time ever while and after the run. That pain is gone with the inserts. I cannot recommend them enough
I have worn custom made orthotics for years! I have plantars fasciitis and without orthotics it is very very painful! The orthotics I got from Upstep have been amazing. I wear them all day at work walking around my classroom checking up on each student and then to the gym afterwards. My feet don't even throb or ache like they use to! I highly recommend Upstep for anyone who needs custom made orthotics!
Jessica Rosner , Teacher
I would like to specially thank you for the orthotics made for me. I have a physical job, which requires major physical effort and long standing hours. For a very long time, I suffered from strong knees and back pains, which made me suffer at work and on everyday life. I came across Upstep while I was searching for a solution to my pain. At Upstep I found a very professional team who produced custom orthotics- especially designed to answer my needs. After a short period of time, I felt the difference. Thanks to the orthotics, not only my work but also training at the gym, became easier and painless.
I don't have foot problems, but my knees hurt because my feet collapse in. I ordered a pair of Upstep Orthotics which was easy and so painless. They arrived quickly and felt so good right away. I feel much more stable on my feet. My posture is much better and my knees feel great. I was skeptical orthotics could help my knee pain but they absolutely have!
I have flat feet, which means - troubled knees, ankles and back. In fact, as a scholarship gymnast, I even had back surgery due to my flat feet. It has been a couple of months since using my new orthotics and my knees, ankles and back have been great! I work out 5 times a week and these orthotics have really been making a difference.
Suzanne Gutierrez , Gymnast
My whole life, I’ve struggled to be able to run. I always figured it was something about the way I was built—my body just doesn’t want to do it. I had so much pain, particular with shin splints and hip pain, that I was never able to sustain a run of any significant distance. I got my orthotics from Upstep in the mail about 10 days ago, and so far I’m loving them. The arch is comfortingly high and supportive of my natural arch - a new sensation for sure. They really cradle and support my feet, which takes about a minute to get used to and then puts a spring in my step. I threw away my OTC orthotics and now leave these custom ones in my sneakers full time.
I’ve been mountain biking for many years and especially after long rides, my feet would hurt from pushing the toe clips. I’ve tried Upstep orthotics and the change was dramatic! When riding, I felt the insoles achieved ultimate comfortable fit, with excellent arch support. At the end of the ride – No foot pain whatsoever! It’s amazing how it changed my cycling experience.
Ron Katz , A Professional Cyclist
I have been using customer insoles for five years before finding Upstep. My Upstep's are the best I've had. Two Great Ladies from the Customer Experience Team, as well as the Doc emailed me to get every custom detail perfect. I am ready to get my next set with extra cushioning for active hiking. I recommend Upstep for everyone that is on their feet a lot.
Share your experience with us
If you’ve got a great story to tell about how Upstep improved your life, we would love to hear it.