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Need Help?
  • Good to know
  • Medical Questions
  • How do I know which orthotics are right for me?

    We base our custom orthotics on your specific needs whether it is for everyday use, work or any sports activity. Just choose the type, according to your needs, and we will design & produce the perfect pair for you, based on your footprints and any other details you provide. Our live chat agents are also available on our website to help guide you through the selection process if needed.

  • What's the price range?

    Upstep's custom orthotics, which are designed by a top podiatrist, are priced between $189 - $239, while medical practitioner designed custom orthotics are usually priced between $300-$600

  • Are they made to the actual shape of my foot?

    Yes. We create the orthotics from a 3D model of your feet and take into consideration any diagnosis, pain, activities, and other information provided. The result is a pair of orthotics that not only match in form but also take into account your specific needs.

  • What if they don't work for me?

    Our customers' happiness is our top priority. Please know that due to the custom nature of the orthotics, an adjustment may be needed to make them match perfectly. We stand behind our product and want you to be happy. We offer a risk-free, 100-day money back guarantee! If you’re not completely satisfied, we can adjust them, or you could return them within 1000 days and get a refund.

  • Can I wear them in any shoe?

    Most orthotics will fit more than one type of shoe, as shown on the product page. However, don’t expect a pair made for hiking to suit your favorite elegant shoes.

  • What do we do for returning customer

    We keep your foot scan for five years, which allows for much faster design and delivery on future orders, even when you decide to get a different model.

  • Why do custom orthotics cost more than off the shelf insoles?

    This is just like comparing an off the peg suit against a made to measure one. The craftsmanship that goes into our orthotics means that cost is accordingly increased, but also that the fit and quality are excellent.

  • I am on my feet all day - do you have a solution?

    We know that if you are on your feet all day you need extra help. If your job has you standing all day, we will combine the design and materials specifically for you and the demands of your occupation.

  • Sport-specific orthotics - what makes them unique?

    We combine personalized orthotic structure and selected materials with in-depth knowledge of sports biomechanics to make the ultimate sports orthotic for every sport. Every sport places different stressors on the body and has different common injuries. We take all that into account to make an orthotic that will help you perform better and reduce the risk of injury.

  • Do your orthotics help any foot problems?

    Our podiatrist can make orthotics for nearly all foot conditions. You'll be able to specify your diagnosis or painful areas during the order process and leave a note for the Podiatrist with additional information.

  • What if I don’t have a diagnosis?

    Just let us know where it hurts, and we will take care of the rest. During the order process, you will have the opportunity to let us know which areas hurt and add a note to our Podiatrist.

  • Can my own Doctor’s advice or prescription be added?

    Of course! We will even communicate with your Doctor if needed to get the prescription right.

  • What else can I do to help treat the problem?

    Supportive shoes, exercises, and many other treatment approaches have all been shown to help. A combination of 2-3 approaches seems to work best. For that reason we provide exercises along with our orthotics, promoting long-term success.

  • What shoes are best?

    Any shoe with a small heel tends to help most foot conditions, as it relieves tension through the Achilles tendon. However, comfort is also essential. A good rule of thumb is to look for a shoe with a ‘feel’ similar to that of a good pair of sports sneakers, as they are well designed to help improve foot mechanics.

Call Us Toll Free: (800) 945-4770
Sunday - Thursday: 10am - 9pm (EST)
Friday: 10am - 5pm (EST)

Chat or Email: [email protected]