We accept FSA/HSA cards and all major credit cards like ApplePay, GooglePay, and Klarna. Unfortunately, not many insurance companies cover custom-made insoles, so we don’t currently work with any insurance companies. We try to make payments as convenient as possible and accept all major credit cards, such as ApplePay, GooglePay, Klarna, and FSA/HSA cards.

Q: Are they truly custom-made insoles?

YES! Upsteps are custom-made Insoles based on foot impression, personal information, lifestyle, and needs. They are designed by our experienced in-house Podiatrists and made from top-quality materials, using the most advanced technology to create each insole.

Q: Will Upsteps help my condition?

Your Upstep custom insoles will be designed specifically for you. Our podiatrists consider everything: The shape of your feet, your age, your lifestyle, the types of sports you do, your everyday activities, previous experience with insoles, Insoles, inserts, and even your favorite shoes.

Q: Will I feel immediate relief?

In most cases, you will feel immediate relief. In some cases, your feet may need a while to get used to your Upsteps. Custom insoles support your arch and hold your feet in a healthier position. If you're not used to it, it may feel awkward at first. The fastest way to get used to your Upsteps is by following the break-in instructions (even if you've had other insoles before). We know you must be anxious to get comfortable and pain-free, but it's important not to rush it. Feet are delicate structures. Following the instructions to a T will ensure maximum comfort. And our 180-day money-back guarantee leaves plenty of time to do things right.

Q: What if I have a specific diagnosis from my podiatrist? Will Upstep still work with me?

Of course, that’s exactly what we’re here for! When you go through the order process, there will be an opportunity for you to share your diagnosis and any supporting paperwork directly with our podiatrists.

Q: What kind of guarantees do you offer?

We offer a risk-free, 180-day money-back guarantee (*180-day money-back guarantee only applies to custom insoles)! We’re in this business to improve the quality of your life — and that’s our way of showing we’re committed! Ready to say goodbye to foot pain?!

Q: Do you accept FSA/HSA debit cards?

We do accept FSA/HSA credit and debit cards, you can use them to purchase on our website just like you would with a regular card. We can also provide a detailed invoice if needed for insurance purposes.

Q: How does Upstep compare to clinic-made orthotics?

Upstep offers superior value compared to clinic-made orthotics, thanks to our extensive data and experience from crafting over 200,000 custom orthotics, resulting in significantly higher customer satisfaction rates. Each orthotic is designed by our team of experts, led by our Chief Medical Officer and Podiatrist, Philip Wells. We stand behind our work with a 180-day money-back guarantee and free remakes - an assurance rarely offered by clinics. While most customers achieve a perfect fit on the first try, those who don’t, find confidence in knowing we’ll create a new pair at no additional cost to help them get the relief they need.

Q: Do you keep my information for future orders?

Yes! Your 3D foot images and order information are saved for 5 years. It means you can easily order a new pair, skip the FeetKit impression stage, and get your new Upsteps much faster.

Q: I had Upsteps before and I want to get a new pair. How can I do it? Will you know not to send me a FeetKit?

It's super easy to reorder your Upsteps! If you want an identical pair to the one you had, tap the Buy Again button, enter your email address, and tap Reorder next to the pair you want.

Use Your FSA/HSA Dollars Before You Lose Them

Learn more

FSA (Flexible Spending Account) and HSA (Health Savings Account) are financial accounts where you are setting aside pre-tax money from your paycheck to pay for health expenses that are not covered by your insurance

With an FSA Debit Card - If you have an FSA debit card, complete your purchase as you would with any other credit card.

Without an FSA Debit Card - Simply complete your order and we’ll send you an itemized receipt after your purchase. Get it here.

Over 14,077 Reviews

09/03/26

Never been happier

So I was skeptical, about getting these custom fitted orthotics. But I am so glad I did. After they send me the mold to step in, it took about a month to receive my orthotics. Instantly felt the relief. It amazed me!

MatthewS

09/02/26

Orthotics for plantar fasciitis

After receiving my custom orthotics, I noted immediate relief. Although it was not total relief, I was amazed at the marked improvement. After about a month of use, I continue to receive further improvement. I would highly recommend Upstep before Read more about review stating Orthotics for plantar fasciitisgoing to any other source of orthotics.

Kenneth S.

08/31/25

Committed to comfort no matter what it takes

I am so grateful for Upstep commitment to comfort! I gave them specific feedback on my orthotics and they kept adjusting mine until they were perfect. No hassle replacements until I felt like I was walking on clouds. After the third try. It is such a relief to be able to hike 5+ miles and not have tender feet afterward.

Richard B.

06/25/25

Fit perfectly

I ordered my orthotics on line. It was quick and easy. I had old orthodics and sent pictures. They made adjustments to the new ones to fit me. The new ones fit perfectly when I received them. Great job. I will use Ustep again.

Paul Z.

05/28/25

It really works!

I have been dealing with planters fasciitis for over six months. I literally put these in and within the first day I could feel the difference and now I'm on the second day only and literally have no pain hardly at all.

Nicole

02/27/25

Upstep orthotics are the cure— my plantar fasciitis is gone!!

spent over seven hundred dollars and went nearly a year attempting to self-treat with stretch bands, boots, socks, tape, terrible shoe inserts, NSAIDs… Only after using Upstep orthotics have I obtained my life back with full foot pain relief.

Sam P.

12/16/25

Back on my feet

These insoles have changed the game for me. Having high arches I put a lot of pressure on my heels but now the balance is just right. Thanks again !

Brandon

07/19/25

UPSTEP...I'm UPDANCING!!!!

The inserts that I ordered worked within two days and I have been pain free since. Before UPSTEP I could bearly walk around the house and dreaded going out, now with the inserts, I put my shoes on and GO.

G. Neal

07/18/25

The best insoles I’ve ever purchased!

I’m a marathoner and triathlete and I’ve had countless injuries. I’ve tried numerous insoles but these are truly the most comfortable and fit my feet perfectly. They were also easy to break in. So happy I can run pain free!

Carley K.

08/01/25

Lifesaving Inserts

Upstep has been such a lifesaver. I'll just say the Upstep insterts are worth every penny. I will purchasing more when needed.

Lori W.

07/02/25

My ankle pain is gone!

I got Upstep Orthotics and have had them a couple of weeks now-they work! They are worth every penny I paid for them. I highly recommend them and will definitely be getting another pair! Thank you!

Lenora C.

READ ALL REVIEWS ( 14,077 )

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Use Your FSA/HSA Dollars Before You Lose Them

Learn more

With an FSA Debit Card - If you have an FSA debit card, complete your purchase as you would with any other credit card.

Without an FSA Debit Card - Simply complete your order and we’ll send you an itemized receipt after your purchase. Get it here.