Your 3-step plan to achieve foot-pain relief
Take 50 seconds to answer a few short questions - 100% risk-free with 120-day money-back.
Get Upstep's impression kit within 4 business days, imprint your feet and send it back free of charge.
We'll create and ship your Upsteps with FedEx within 14 business days from the day we receive your impression kit.
At Upstep our customers are our top priority.
That’s why we stand by our 120-day money-back guarantee. Four free months to fall in love with your custom orthotics - worry-free!
Not fitting well? Need adjustments? No problem! We’ll adjust your custom orthotics to fit like a dream so you can get back to enjoying life pain-free.
We do accept FSA/HSA cards as well as all major credit cards, ApplePay, GooglePay, and Klarna. Unfortunately, not a lot of insurance companies cover custom-made orthotics, which is why we don’t currently work with any insurance companies. We try to make payment as convenient as possible and accept all major credit cards, ApplePay, GooglePay, Klarna, and FSA/HSA cards.
YES! Upsteps are custom made orthotics based on foot impression, personal information, lifestyle, and needs. They are designed by our experienced in-house top Podiatrists and made from top quality materials, using the most advanced technology to create each orthotic.
Your Upstep custom orthotics will be designed specifically for you. Our podiatrists consider everything: The shape of your feet, your age, your lifestyle, the types of sports you do, your everyday activities, previous experience with orthotics, and even your favorite shoes.
In most cases, you will feel immediate relief. In some cases, your feet may need a while to get used to your Upsteps. Custom orthotics support your arch and hold your feet in a healthier position. If you're not used to it, it may feel awkward at first. The fastest way to get used to your Upsteps is following the break-in instructions (even if you've had other orthotics before). We know you must be anxious to get comfortable and pain-free, but it's important not to rush it. Feet are delicate structures. Following the instructions to a T will ensure maximum comfort. And our 120-day money-back guarantee leaves plenty of time to do things right.
Of course, that’s exactly what we’re here for! When you go through the order process, there will be an opportunity for you to share your diagnosis and any supporting paperwork directly with our podiatrists.
We offer a risk-free, 120-day money-back guarantee (*120-day money-back guarantee only applies to custom orthotics)! We also provide a one-year warranty for the top layer of your custom insole. We’re in this business to improve the quality of your life — and that’s our way of showing we’re committed! Ready to say goodbye to foot pain?!
We do accept FSA/HSA credit and debit cards, you can use them to purchase on our website just like you would with a regular card. We can also provide a detailed invoice if needed for insurance purposes.
Yes! Your 3D foot images and order information are saved for 5 years. It means you can easily order a new pair, skip the FeetKit impression stage, and get your new Upsteps much faster.
It's super easy to reorder your Upsteps! If you want an identical pair to the one you had, tap the Buy Again button, enter your email address, and tap Reorder next to the pair you want.